Senior Key Account Manager - Payments (iGaming)

Our client, a leading international payments provider specialising in instant account-to-account (A2A) payment solutions, is looking to recruit an experienced Senior Key Account Manager. In this strategic role, you will be responsible for managing and expanding relationships with major international clients within the dynamic iGaming industry. Working closely with commercial, product, and technical teams, you'll drive client growth, satisfaction, and long-term retention.

Location: Malta, hybrid

Responsibilities:

As Senior Key Account Manager - Payments (iGaming), your broad responsibilities will include but are not limited to:

• Proactively manage and cultivate long-term relationships with key international accounts within the payments and iGaming sectors.
• Identify and execute strategic up-selling and cross-selling opportunities, introducing clients to new markets and innovative product features.
• Manage contract renewals and engage in complex commercial negotiations with a strategic approach to pricing and service delivery.
• Take ownership of your portfolio's performance, ensuring alignment with agreed KPIs and growth targets.
• Act as the primary contact for client requests, effectively prioritising their needs and coordinating timely delivery of product enhancements.
• Collaborate closely with internal Product and Operations teams to maximise client satisfaction and optimise product integration.
• Represent our client professionally, delivering outstanding customer service, building trust, and demonstrating integrity at all levels.

Requirements:

• Minimum of 4 years' experience in Key Account Management, Customer Success Management, or Senior Account Management within the iGaming and/or payments industry.
• Strong commercial acumen with a proven track record managing strategic contract negotiations and pricing discussions.
• Solid understanding of the payments landscape, particularly account-to-account (A2A) payment solutions.
• Analytical mindset, capable of solving complex business challenges with logic and efficiency.
• Exceptional communication skills, with the ability to clearly convey complex technical and commercial concepts.
• Relationship-focused, professional, and approachable, able to build and sustain lasting client partnerships.
• Fluent in English; additional languages are considered advantageous.

This is an exceptional opportunity to apply your expertise and contribute to the success of a high-performing organisation with a global presence.

What we offer:

• Opportunity to join a dynamic, innovative organisation at the forefront of payment technology.
• A collaborative, inclusive, and fast-paced working environment.
• Excellent opportunities for personal and professional growth in an international setting.
• Competitive Compensation: You will receive a highly competitive compensation package, which includes a competitive base salary, performance bonuses, and other incentives, all reflective of your experience and contribution.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements, recognising that achieving your best in your career requires a healthy balance between work and personal life.