Director of Operational Excellence

Our client, a large international iGaming company, is seeking a Director of Operational Excellence to drive efficiency, scalability, and continuous improvement across its global operations. Reporting directly to the COO, this senior leadership role oversees performance monitoring, reporting, and cross-functional initiatives that enhance both operational effectiveness and customer experience.

The ideal candidate will be a strategic thinker with strong leadership and communication skills, capable of aligning diverse operational teams and simplifying workflows to deliver measurable business impact.

Location: Malta, Hybrid

Responsibilities:

As Director of Operational Excellence, your broad responsibilities will include but are not limited to:

Operational Performance Monitoring & Reporting

• Lead the delivery of weekly and monthly operational performance reports, ensuring clear visibility of key metrics and trends.
• Monitor daily KPIs to identify performance gaps and proactively address emerging issues.
• Collaborate with departmental Directors to analyse data, evaluate progress against goals, and drive continuous improvement initiatives.

Continuous Improvement & Process Optimisation

• Lead cross-functional projects aimed at simplifying and scaling operational processes.
• Champion initiatives that enhance efficiency and improve the overall customer journey.
• Identify opportunities to streamline systems, tools, and workflows across multiple business areas.

Project Management & Implementation

• Manage the operations project management team to ensure effective coordination, prioritisation, and delivery of strategic initiatives.
• Oversee execution of company-wide projects that impact operations, ensuring timelines, scope, and objectives are met.

Operational Roadmaps & Development Prioritisation

• Develop and maintain operational roadmaps aligned with strategic business goals.
• Prioritise operational development requests for product and technology teams based on business impact and available resources.

Cross-Departmental Collaboration & Alignment

• Foster alignment across key operational areas including Customer Service, Responsible Gaming, Risk & Fraud Prevention, and AML.
• Serve as a central coordination point to ensure consistent communication and unified execution of strategic objectives.

Strategic Leadership Support

• Provide insights and analysis to senior leadership to inform data-driven decisions.
• Deliver actionable recommendations to optimise performance and support long-term operational growth.

Requirements:

• Extensive leadership experience in operations, ideally within the iGaming sector or a similarly fast-paced, data-driven environment.
• Proven ability to lead cross-functional teams and deliver process improvement projects.
• Strong analytical mindset with experience in KPI management, reporting, and operational strategy.
• Excellent communication and stakeholder management skills at a senior level.
• Demonstrated success in implementing scalable and efficient operational frameworks.

This is an exceptional opportunity to apply your expertise and contribute to the success of a high-performing organisation with a global presence.

What we offer:

Competitive Compensation: You will receive a highly competitive compensation package, which includes a competitive base salary, performance bonuses, and other incentives, all reflective of your experience and contribution.

Work-Life Balance: We value work-life balance and offer flexible working arrangements, recognising that achieving your best in your career requires a healthy balance between work and personal life.