Technical Account Manager

Our client is an established iGaming software development company founded in 2007 and based in Stockholm. They deliver advanced casino and poker technology to operators worldwide, including a proprietary white-label platform, a turnkey real-money poker solution, and seamless integrations to casino, sportsbook, live casino, and crypto-focused solutions. Their products include platform technology, original games, and a real-time back-office, all designed for fast onboarding, high performance, and operational scalability.

Thanks to continued growth and strong demand for their platform solutions, the company is now looking to add a skilled Technical Account Manager to the team. In this role, you will support operators as they onboard onto the platform, lead the full implementation process, build long-term partnerships, and act as the bridge between customers and internal teams. This position has a direct impact on customer satisfaction, product adoption, and the company’s ongoing expansion.

Travel: Approximately four trips per year

Location: Stockholm, Hybrid 

Responsibilities:

As Technical Account Manager, your broad responsibilities will include but are not limited to:

Customer Onboarding

• Plan, lead, and take ownership of the full onboarding process for new customers.
• Conduct introduction meetings, product demonstrations, and training sessions.
• Ensure correct installation, configuration, and integration of customer systems.
• Collaborate with internal teams, including support, development, and project management, to ensure customer needs are met.

Ongoing Account Management

• Serve as the main point of contact for all customer questions and escalations.
• Proactively identify and resolve issues before they affect the customer experience.
• Hold regular follow-up meetings to review performance and customer satisfaction.
• Analyse customer usage and provide recommendations for optimisation.
• Identify opportunities for upselling and expanded partnerships.

Relationship Building and Strategic Support

• Understand customer business objectives and ensure platform solutions align with their goals.
• Gather and relay customer feedback to product and development teams.

Requirements:

• Minimum 2 years of experience within the iGaming sector.
• Proven experience in account management, technical support, or project management.
• Strong technical understanding and ability to learn new systems quickly.
• Excellent communication and presentation skills.
• Ability to build trust and maintain long-term customer relationships.
• Self-driven, structured, and solution oriented.
• Fluent in Swedish and English, both written and spoken. Additional languages are an advantage.
• Customer-focused with strong service skills.
• Attentive to customer needs and commercial priorities.
• Able to manage multiple customers, projects, and deadlines effectively.

This is an exceptional opportunity to apply your expertise and contribute to the success of a high-performing organisation with a global presence.

What we offer:

Competitive Compensation: You will receive a highly competitive compensation package, which includes a competitive base salary, performance bonuses, and other incentives, all reflective of your experience and contribution.

Work-Life Balance: We value work-life balance and offer flexible working arrangements, recognising that achieving your best in your career requires a healthy balance between work and personal life.